Islamabad, February 21, 2025 – The National Database and Registration Authority (Nadra) has reassured the public that its biometric verification system is fully operational, addressing concerns about authentication failures faced by users at banks and telecom operators.
In response to growing complaints on social media, Nadra clarified that any issues with biometric verification were not due to its database but rather related to the verification processes used by banks and telecom companies.
Nadra’s Role in Identity Verification
Nadra provides identity verification services to banks, financial institutions, and telecom operators to fulfill their regulatory requirements. One such system, Verisys, allows institutions to verify customer identities securely, reducing reliance on fingerprint authentication.
What is Verisys?
🔹 Verisys is a secure verification system available to regulated institutions and government entities.
🔹 It allows authentication of CNIC, NICOP, and POC numbers.
🔹 Banks and telecom operators can use it as an alternative to biometric verification.
State Bank and PTA’s Role in Verification
A Nadra official emphasized that it is the responsibility of the State Bank of Pakistan (SBP) and the Pakistan Telecommunication Authority (PTA) to ensure banks and mobile operators use Verisys for customer verification.
For telecom services, Nadra has already collaborated with PTA and cellular operators to facilitate SIM issuance and other verifications at Customer Service Centers (CSC) and authorized franchises.
Facial Recognition: A New Alternative
To further enhance verification and minimize issues with fingerprint authentication, Nadra is actively working with SBP and PTA to introduce facial recognition as an alternative verification method.
What Should Citizens Do?
🔹 If you face biometric verification issues, follow the procedures set by PTA and your telecom provider.
🔹 Complaints should be lodged directly with the relevant bank or telecom operator.
🔹 Nadra is working on improving verification methods to ensure seamless identity authentication.
Conclusion
Nadra has assured citizens that its biometric system is fully functional, and any verification failures are due to issues on the side of banks and telecom operators. With Verisys and upcoming facial recognition solutions, Pakistan’s digital identity verification is set to become more efficient and reliable.
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